At Botco.ai, we’re helping organizations transform customer experience through AI-powered conversations, automation, and intelligent workflow design. We’re looking for an AI Implementation Manager to join our CX team and play a critical role in bringing customer-facing AI solutions to life.
This is a hands-on implementation role for someone who combines a strong technical foundation with practical experience deploying conversational AI, contact center, or CX platforms. You’ll work directly on real customer use cases—configuring AI chat and voice bots, building workflows, supporting integrations, and ensuring successful go-lives for healthcare and pharma customers.

If you’ve grown from implementation engineering into AI-powered solution delivery, and you enjoy translating requirements into working systems, we’d love to meet you.

What You’ll Do

As an AI Implementation Manager, you will configure, deploy, and optimize AI-driven customer experience solutions for real-world client environments. You’ll partner closely with internal teams and customer stakeholders to ensure smooth implementation, strong adoption, and high-quality outcomes.

Implementation and Configuration

-Implement and configure AI chat and voice bots for healthcare and pharma customers based on defined requirements and solution designs
-Set up workflows, routing logic, and interaction flows for use cases such as:
-Automating customer service and support calls
-Handling common inquiries through chat or messaging
-Integrating with CRM, EHR/EMR, ticketing, knowledge base, and contact center platforms
-Configure channels, platform settings, and integrations according to implementation standards and -best practices

Workflow and Bot Management
-Build and maintain bot dialogs, intents, flows, and automation rules using low-code/no-code or configuration-driven tools
-Tune and optimize workflows based on testing results, analytics, and customer feedback
-Implement business rules, escalation paths, and seamless handoff logic to live agents

Technical Delivery
-Translate solution designs from senior engineers, solution architects, or implementation architects into working configurations

Execute deployment tasks including:
Environment or tenant setup, initial system configuration, connecting data sources, APIs, and supporting tools where needed.

Troubleshooting implementation and configuration issues
-Participate in functional testing and user acceptance testing, and resolve issues related to workflow behavior, routing, and bot performance

Customer & Cross-Functional Collaboration
-Work directly with customer stakeholders to validate system behavior, gather implementation details, and support deployment and go-live activities
-Partner with Professional Services project managers, sales engineers, and support teams to ensure successful deployments and smooth handoffs to ongoing operations
-Document configuration decisions, implementation details, and procedures for future maintenance and enhancement

What We’re Looking For
We’re looking for someone with a strong technical and implementation-oriented background who is excited to grow deeper into AI-powered customer experience delivery while staying close to the work.

Required Qualifications
Approximately 3–5 years of experience in implementation, deployment, or solution delivery roles, ideally in enterprise SaaS, contact center, or CX environments
Previous experience in an engineering or implementation-focused role such as: Implementation Engineer, Deployment Engineer, Systems Engineer, Software Engineer involved in solution delivery

Hands-on experience implementing or configuring one or more of the following:
Conversational AI, virtual agents, or chatbots
Contact center, IVR, or telephony solutions
Enterprise CX platforms with workflow and integration complexity

Ability to translate business and functional requirements into concrete configuration tasks and implementation steps

Familiarity with conversational AI and CX concepts such as: Intents, flows, routing, NLU/NLP, automation in customer service environments, comfort working in web-based admin consoles and configuration interfaces

Familiarity with:
Basic API and webhook concepts
Data and systems integration principles
Technical documentation and implementation guides

Strongly Preferred:
Experience with conversational AI or CX platforms such as Cognigy, Cyara, Glean, or similar technologies
Background in implementation architecture or designing how systems, integrations, and workflows fit together for customer deployments
A career path that shows progression from implementation engineering into AI and automation-focused work
Experience supporting healthcare and pharma customers, balancing repeatable best practices with tailored configuration
Bachelor's degree in a technical field (IT systems, software, engineering)

Soft Skills:
Strong organizational skills and the ability to manage multiple implementations in parallel
Clear written and verbal communication, especially when documenting decisions or explaining system behavior to non-technical stakeholders
A collaborative, low-ego working style and comfort partnering across functions
A strong problem-solving mindset and the ability to stay hands-on in a fast-moving environment
Motivation to grow into more advanced AI solution delivery over time while remaining execution-focused

Why This Role Matters
This role sits at the intersection of customer experience, AI, and implementation excellence. You won’t just design ideas—you’ll help turn them into working solutions that improve how customers interact with businesses every day.

You’ll be joining a team that values thoughtful execution, cross-functional collaboration, and practical innovation. It’s an ideal opportunity for someone who enjoys solving real implementation challenges and wants to grow their career in AI-powered CX.

Ideal Candidate Profile
You may be a great fit if you:
Started in implementation engineering, systems delivery, or solution deployment
Have worked with chatbots, IVR, contact center tooling, or CX workflows
Enjoy turning requirements into working configurations
Are comfortable being hands-on while collaborating with architects and senior technical stakeholders
Want to deepen your experience in AI-powered customer experience without moving away from delivery and execution