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IT Operations Technician

Brex

Brex

IT, Operations, Education
San Francisco, CA, USA
Posted on Wednesday, June 19, 2024

Why join us

Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Engineering at Brex

The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure for both internal and external users. We have multiple autonomous and collaborative teams who are eager to learn, teach, and constantly improve how things work. Together, we strive to build robust and scalable systems that enable Brex to grow rapidly and help our customers reach their full potential.

What you’ll do

As an IT Operations Technician, you will be supporting the various IT needs of Brex employees across all departments and teams. Primarily, your role will be to unblock other employees' work by resolving tickets quickly and efficiently. You will provide excellent customer service by utilizing creative thinking and problem-solving skills, and work within the IT Support Team to build more mature systems and support IT projects across many teams.

Responsibilities

  • Manage IT inventory onsite
  • Coordinate sending and receiving IT equipment
  • Troubleshoot and resolve software issues for Mac and PC
  • Triage and document steps to simplify escalations
  • Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more
  • Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
  • Troubleshoot network issues (DNS, VPN, and WiFi)

Requirements

  • 3+ years of work experience
  • Strong Apple support experience
  • Desire to learn new technologies and skills
  • Ability to handle support tickets in line with SLAs
  • Ability to work in the San Francisco office as needed

Bonus points

  • Jamf MDM experience
  • Zoom Room configuration experience
  • Experience supporting large meeting AV needs
  • Corporate IT experience

Compensation

The expected salary range for this role is $74,400 - $93,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.