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Account Manager



This job is no longer accepting applications

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Sales & Business Development
Remote · New York, NY, USA
Posted on Tuesday, February 13, 2024


Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

The Account Manager (AM) serves as the client’s main point of contact from pre-launch kick-off calls through to renewals. The AM works closely with the Head of Implementation and VP of Employer Marketing and collaboratively with the internal cross-functional teams to ensure service deliverables meet and exceed client expectations.

What work you'll do

  • Manages day-to-day client issues and maintains assigned book of business
  • Conducts kick-off calls and pre-launch implementation meetings and activities to ensure seamless/frictionless employee onboarding UX on launch days and beyond
  • Conducts needs analysis, monthly meetings, and QBRs with clients
  • Assists in growing the book of business through upsell opportunities
  • Builds relationships with clients through proactive communications
  • Effectively and efficiently manages complex accounts and high-level service deliverables
  • Project manage and execute activation and engagement marketing playbook (including print materials, events, mailers and digital campaigns)
  • Analyze client performance and develop action plans to achieve targets
  • Prioritize and project manage custom requests and processes for resellers (e.g. newsletter contribution, custom assets)
  • Build scalable toolkits and resources to support small group launch & engagement
  • Maintain material inventory and budget for client programming & onsite events
  • Work collaboratively with internal cross functional teams to introduce efficiencies

Who you are

  • 2-4 years experience in account management, employer benefits marketing or project management role
  • Thorough knowledge of health benefits, point solutions and benefit plans ecosystems
  • Working knowledge of Google Workspace, Microsoft Office products
  • Experience with database applications (Looker and CRM platforms)
  • Self-starter with a team-player mentality who takes initiative to solve problems
  • Possess excellent written and verbal communication skills
  • Possess strong analytical and organizational skills, must be very detail-oriented
  • Comfortable with reporting, tracking and budget management
  • Ability to work with clients at a strategic level and obsess about delivering a great employee member experience for our clients
  • Ability to thrive in fast-paced environment and excited to join an ambitious team


$85,000 to $135,000 based upon prior experience, performance, and market dynamics


  • Medical / Dental / Vision insurance
  • Flexible Spending Account
  • Health Savings Account + match
  • Company paid STD/LTD, AD&D, and Life insurance
  • Paid Family Leave
  • 401K + match
  • Paid Time Off


Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

This job is no longer accepting applications

See open jobs at Galileo.