Zócalo Health is a Latino-founded healthcare service designed for the Latino patient. Our primary care model blends tradition with innovation and prioritizes a trusting relationship between the care team and member. Each member of Zócalo Health is paired with a promotor de salud (community health worker) to establish a relationship to better understand members’ goals and connect them to a Zócalo Health physician. Our team of physicians, hired from the community, focus on prevention, primary care, behavioral health, and traditional practices that work together to support our members’ wellness. Operating in the states of California Texas, and Washington, Zócalo Health offers affordable and convenient care memberships that provide same-day access to culturally-aligned providers.
Zócalo Health is looking for a promotor de salud who will work directly with our members to help them navigate their Zócalo and local health care ecosystems to promote mental, physical, and social wellness. You’ll be at the front end of an innovative program which incorporates community health workers and virtual care in the context of a primary care practice.
As a promotor de salud, you will assess, define, and implement Zócalo Health care plans individually tailored for each member. In partnership with the care team, you will work on increasing the patient’s knowledge of health and health risks, improving current health practices, promoting Zócalo Health services, and supporting preventive activities with community collaboration. Finally, you will develop and adapt our health promotion material according to your analyses to ensure relevance, adequacy, and comprehension.
Engage the community, actively leading membership enrollment, and responding to inquiries from prospective members to guide them through the enrollment process.
Actively engage with a panel of assigned Zócalo Health members, to help them increase their health literacy.
Collaborate with a multidisciplinary team to care for a panel of patients, ensuring they are up to date on preventive measures and their care plans.
Provide care navigation, assisting members with: appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, sharing information with the care team, and providing resources.
Co-develop care plans that address both clinical and social needs, understanding social determinants of health that are affecting the patient.
Screen individuals for Social Determinants of Health (SDoH) and refer them to community resources for services such as financial assistance, legal aid, housing, food, or education.
Coach patients using an action-planning model based on motivational interviewing techniques. Document services provided in client records and required databases.
Communicate with patients via phone, video conference, and text messaging, involving other members of the multidisciplinary care team as needed.
Provide health education on acute and chronic disease management through various services, including presentations, workshops, trainings, and small group discussions.
Build relationships with community leaders and organizations, and serve as a liaison with local community based organizations.
Participate in community events and activities. Ensure regular collaboration and coordination with the medical team to align medical activities with member health programs.
Report member difficulties and progress, during medical rounds, and help make changes that allow for the member to participate in their care plan.
Participate in the daily operations of a primary care practice, such as answering calls, handling requests, and maintaining the clinical space.
Depending on the needs, your responsibilities may be adapted and evolve accordingly. You will receive technical support from other Zócalo team members, including comprehensive guidelines and protocols.
Language: Fluency (verbal and written) in English and Spanish
1-3 years healthcare promoter experience or healthcare navigation within the community.
2 - 5 years of community work, advocacy, engagement, or organizing.
Previous working experience in related jobs (health promotion, project coordination, social research, administration).
Complementary competencies and skills
Comfortable working with multiple computer applications simultaneously and willingness to learn new technologies and frameworks.
Team player who builds effective working relationships.
Ability to train others.
COVID-19 Vaccination Requirement
Zócalo Health requires all members of the care team to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Flexible and able to travel to other communities
Live within an hour of an airport.
Benefits & Perks
Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company.
Comprehensive benefits (medical/dental/vision).
Competitive compensation (base salary and equity).
Generous PTO policy including 10 paid holidays.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.