Behavioral Health Care Coordinator

at Zócalo Health

Location: Remote Remote (U.S.-based; must be available to work during Pacific Time business hours)

Compensation: $25-27 per hour

Reports to: Head of Behavioral Health

#communityhealth #healthequity #latinohealth #healthcare

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description

Zócalo Health is seeking a detail-oriented and compassionate Behavioral Health Care Coordinator to support the delivery of high-quality, culturally responsive behavioral health services for our members. The Care Coordinator plays a key role in ensuring patients are efficiently scheduled, appropriately referred, and fully supported throughout their care journey—from initial intake to ongoing treatment.

This role focuses on scheduling optimization, referral coordination, and completion of behavioral health intakes, ensuring a smooth and timely experience for both patients and providers. The ideal candidate is highly organized, proactive, and mission-driven, with a passion for improving access to equitable, culturally grounded mental health care.

About the Role

Scheduling and Operations Support

• Manage behavioral health scheduling workflows, including intake appointments, therapy sessions, and follow-up visits.
• Confirm, schedule, and reschedule appointments while maintaining timely and professional communication with patients and providers.
• Support re-engagement efforts for patients who have missed or declined appointments, helping the team meet outreach and touchpoint requirements.
• Assist clinicians in managing their caseloads by monitoring scheduling needs, panel balance, and utilization goals.
• Coordinate across disciplines (Behavioral Health, Primary Care, and Enhanced Care Management) to optimize provider availability and minimize no-shows or scheduling gaps.
• Participate in weekly interdisciplinary team meetings by preparing documentation and trackers, engaging all participating team members, and ensuring attendance of required staff.
  Monitor and contribute to key performance indicators (KPIs) such as patient retention, appointment completion rates, and timely follow-up.
• Identify opportunities and support initiatives to reduce no-shows, enhance engagement, and streamline scheduling workflows.

Behavioral Health Intake and Referral Coordination

• Complete intake screenings, verify insurance and eligibility, and ensure all required consents and assessments are completed before the first appointment.
• Triage new referrals to the appropriate level of care, clinician, or program based on clinical need and patient preference.
• Monitor the referral pipeline to ensure timely follow-up and close the loop on all referrals (internal and external).
• Serve as a liaison between patients, providers, and health plan case managers to coordinate behavioral health services and address care barriers.

Care Coordination and Patient Support

• Support continuity of care by ensuring information is accurately documented and shared across the care team.
• Facilitate transitions between care programs (e.g., from short-term therapy to psychiatry or community-based services).
• Assist in connecting patients to social and community resources that support emotional well-being (transportation, food access, housing support, etc.).
• Provide empathetic, culturally sensitive communication to build trust and engagement with patients and families.

Data and Quality Improvement

• Maintain accurate records in the electronic health record (EHR) and related tracking tools.
• Participate in team huddles, quality reviews, and process improvement initiatives to enhance efficiency and patient experience.
• Track referral turnaround times, appointment completion rates, and intake volumes to inform operational improvements.

Qualifications

• 2+ years of experience in care coordination, scheduling, or behavioral health administrative support (telehealth experience preferred).
• Experience working with culturally diverse or underserved communities preferred.
• Familiarity with behavioral health concepts, confidentiality regulations (HIPAA), and care coordination best practices.
• Strong organizational, communication, and problem-solving skills with exceptional attention to detail.
• Experience with electronic health records (e.g., Athena, Epic, or similar) and comfort using spreadsheets or dashboards.
• Bilingual (English/Spanish) required — must be able to communicate fluently in both languages, including in clinical and administrative contexts.

Skills and Competencies

• Strong understanding of behavioral health and clinical workflows, with the ability to triage and address care needs effectively.
• Excellent communication and interpersonal skills with a warm, professional, and culturally attuned approach.
• Ability to manage multiple priorities in a fast-paced, patient-centered, and evolving environment.
• Commitment to advancing health equity and improving access to care for underserved communities.
  
  

Benefits & Perks

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend
• 15 days of PTO is eligible non-exempt employees to use for vacation, personal time, or illness.
• 6 vacation days

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.