Director of Business Development and Operations

at Zócalo Health

Salary Range $150-$160k per year plus commission

Remote (Full-time)

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description

The Director of Business Development and Operations at Zócalo Health will lead the development and enhancement of healthcare services tailored to health plans, aligning these efforts with market needs and our strategic mission. This role requires close collaboration with Senior Leadership and the Implementation teams to innovate and deliver impactful solutions and services that resonate with health plan partners and the communities we serve.

The ideal candidate thrives when working at the intersection of new business development, strategy, and operational domains. You are comfortable simultaneously managing multiple projects with a variety of stakeholders. This is a strategic director role where thought leadership, relationship building, customer obsession, and sound business acumen are what drive success.

This position reports to the Chief Strategy Officer.

Responsibilities

• Develop and lead the strategy for supporting Zócalo Health’s rapid growth into new markets
• Develop and manage the executive relationships with potential payer partners and communicating the key value proposition and services of Zócalo Health
• Gain a deep understanding of the local market and policy dynamics and working with cross-functional leads to develop customer proposals
• Be responsible for the development and negotiation of new contracts with partners/customers leveraging our community based approach
• Work alongside clinical and executive leadership to refine our product and service development strategies, including providing input for new products, new markets, and refinement of partnership models
• Connect with other external leaders to position Zócalo Health as a critical ally and partner in bringing innovative care delivery models to the Latino community
• Establish mechanisms to integrate customer feedback into our product development process, ensuring our solutions not only meet but exceed user expectations
• Set and monitor key performance indicators (KPIs) to evaluate service effectiveness, making data-driven recommendations for improvements of strategic partnerships and health plan pilot programs. Provide executive recommendation on growth opportunities.
• Stay abreast of emerging trends and technologies in healthcare innovation to maintain Zócalo Health’s leadership in the market
• Strategic planning and management of the entire service portfolio
• Create and present visionary innovations and strategic decision proposals
• Work collaboratively with all stakeholders, including the senior leadership team, advisors and investors
• Represent Zocalo Health at industry meetings that result in business and national strategic partnerships

Qualifications

• Highly data-driven operator with experience using analytics to shape go-to-market strategy, prioritize opportunities, and measure performance across the funnel.
• Strong financial acumen, including ability to build, interpret, and pressure-test revenue forecasts, PMPM and value-based payment structures, and multi-year projections.
• Experience owning and managing forecasting tools, CRM pipeline management, and dashboards that inform weekly, monthly, and quarterly growth targets.
• Comfortable building business intelligence and reporting systems from the ground up, including establishing metrics, data hygiene processes, and cross-functional insights for leadership.
• Ability to translate complex data into clear recommendations for executives, investors, and operational teams.
• Relationship-builder with cultural competence, able to represent Zócalo Health credibly with community partners, health plans, and provider systems.
• Clear, compelling communicator with strong writing skills for proposals, pitch decks, RFPs, and partner-ready materials.
• Thrives in fast-paced, early-stage environments, bringing structure, rigor, and creativity to a growing organization.
• Deep mission alignment with improving care access, equity, and culturally centered care for underserved communities.

Education & Experience:

• 7–10+ years of experience in business development, payer contracting, strategy, or partnerships within healthcare, ideally Medicaid, Medicare Advantage, or value-based care organizations.
• BA/BS in Business Administration, Healthcare Administration, or relevant field required; Master’s or degree or above preferred.
• At least 8 years’ experience within healthcare, with a record of successfully managing complex products through their lifecycle.

What you can expect from Zócalo Health

• Equity compensation package
• Comprehensive benefits including medical, dental, and vision
• 401k
• Flexible PTO policy - take the time you need to recharge
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.

You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.