Community Supports Team lead

at Zócalo Health

Remote (Full Time)

Compensation: $70,000 - $72,000/year

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description

The Community Supports Team Lead will join Zócalo Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, as Zócalo Health leads the transition from fee-for-service to value-based care for the growing Latino community in the U.S.

As a member of the Zócalo Health team, you will be responsible for overseeing the Housing Services programs, ensuring operational excellence, quality of care, and team development. You will provide leadership, coaching, and supervision to the Housing Navigator team, drive process improvements, and support member and partner escalations to ensure members achieve housing stability and related care goals.

This position reports to the Senior Manager, Community Supports.

The Community Supports Team lead will contribute in the following ways:

• Provide direct supervision and coaching to Housing Navigators, including weekly 1:1s, performance support, and professional development.
• Lead operational oversight, monitoring team workflows, member engagement, caseload distribution, and timely documentation in Fold, Athena, and HMIS.
• Conduct quality assurance, including chart audits, feedback delivery, and ensuring compliance with MCP, CalAIM, and Zócalo Health standards.
• Handle complex member or partner escalations, supporting Navigators with housing placements, landlord conflicts, or service coordination.
• Lead process improvement initiatives, updating SOPs, templates, workflows, and training materials to ensure program consistency and clarity.
• Collaborate across functions to integrate services and improve member outcomes.

Qualifications

• Minimum 3–5 years of experience in housing navigation, case management, or social services, with demonstrated leadership experience.
• Strong knowledge of housing programs, tenancy support, and related social services.
• Experience supervising teams, providing coaching, and supporting professional development.
• Familiarity with electronic health record systems and data management tools (e.g., Athena, Fold, HMIS).

Preferred Qualifications

• Experience in managed care or value-based care environments.
• Fluency in Spanish and experience serving Latino communities.
• Experience leading process improvement initiatives and quality assurance in health or social service programs.

What you can expect from Zócalo Health

• Competitive salary
• Equity compensation package
• Comprehensive benefits including medical, dental, and vision
• 401k
• Up to 15 days per year for FT employees
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.

You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.